I called to their support team, they advised me to do the basic troubleshooting and yet nothing has changed. They conducted a field visit, but their technicians are pain in the ass. They had relocate the wrong antenna and they asked me to pay for the wiring, what the!!!
After all these troubleshooting and field visit, all they can say was the main problem is in their based station where we acquired our signal. Crap isn’t it? They can’t give definite time when we can have our Internet connection back.
SMART BROADBAND really sucks! I’m thinking to change my Internet Service Provider.